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Complete Aftermarket A/C System Warranty Policy

Arizona Mobile Air Inc. (ACKits.com)
3601 West Clarendon Ave.
Phoenix, Arizona 85019

602-233-0090


General Policy  


  A. MERCHANDISE RETURNS

    Any and all returned merchandise must have a written return authorization which must be obtained from the home office of A.M.A. and the merchandise must be returned in salable condition. Merchandise must be returned in unopened, factory fresh packages. When repackaging or refurbishing is required before the product can be in marketable condition, a fee commensurate with that cost will be charged to the customer returning the merchandise. Merchandise returned for credit may be returned only during the calendar year it was purchased and the merchandise must be shipped freight prepaid.

    It is the responsibility of the customer to request the return authorization. Merchandise returned which is not acceptable for credit will be disposed of at the desecration of the company which will provide the options of returning the parts to the customer freight collect, scrap the parts or notice being sent to the customer requesting their disposition of material within 30 days from the date of the request.

    Credit for returned merchandise will be issued at the lowest prices billed for the item and the credit applied to accounts receivable. The company will endeavor to designate all non returnable merchandise at least once per year. The notification of these products will be given in thee form of a bulletin. Failure to acknowledge this information in no way relieve the customer as to the non returnable status of the item.

    Returned goods privileges will apply only to customers purchasing and selling A.M.A. (Arizona Mobile Air Inc.) products and whose accounts are in a current condition. All returns for credit must be shipped prepaid to Arizona Mobile Air Inc. 3601 West Clarendon Ave. Phoenix, Arizona 85019.

   The customer should not deduct amounts for returned merchandise from payments on invoices to the Company. When approved, merchandise transactions have been received, inspected and processed, the deduction will be promptly issue credit to the customer's account. No deductions will be made until the credit memo has been issued. All returns must be made no later than December 31 of each year. An order of like dollars amounts must accompany all returns. No proprietary items will be returned for credit including such parts as blower wheels, knobs, mount & drive components and plastic parts which are supplied to solely for the company purpose. No item that was special ordered at the customer's request is subject to return for credit.


B. LIMITED WARRANTY

1.     A.M.A. warrants each complete new A.M.A. automotive air conditioner to be free from defects in factory workmanship and material under normal use and service for 12 months or 18,000 miles whichever occurs first from the date of installation of the air conditioner. THIS LIMITED WARRANTY SHALL BE EFFECTIVE ONLY UPON THE TERMS AND CONDITIONS AND IN THE MANNER SET FORTH HEREIN.

    TO REGISTER A.M.A. AIR CONDITIONER FOR THIS LIMITED WARRANTY, THE THREE PART A.M.A. WARRANTY REGISTRATION CARD MUST BE COMPLETED IN IT'S ENTIRETY AND THE "FACTORY COPY" MUST BE RETURNED TO A.M.A. WITHIN 10 DAYS AFTER THE INITIAL INSTALLATION.

2. a    THIS LIMITED WARRANTY SHALL NOT COVER DEFECTS OR OTHER DAMAGE RESULTING FROM MISUSE, NEGLECT, ALTERATION, ACCIDENT, IMPROPER INSTALLATION ( INCLUDING WITHOUT LIMITATION INSTALLATION OTHER THAN IN ACCORDANCE WITH THE A.M.A. APPLICATION CHART), IMPROPER MAINTENANCE OR LACK OF REASONABLE MAINTENANCE AND/OR OTHER SIMILAR ABUSES.

b. A.M.A.'S LIABILITY UNDER THIS LIMITED WARRANTY SHALL BE LIMITED TO REPLACEMENT OF DEFECTIVE PARTS AND LABOR COSTS INCURRED IN THE REPLACEMENT OF DEFECTIVE PARTS TO THE A.M.A. AUTHORIZED RATES AS PUBLISHED AND/OR ANNOUNCED. NOT WITHSTANDING ANYTHING TO THE CONTRARY HEREIN, DRIVE BELTS, BOLTS AND FUSES SHALL WARRANTEE ONLY FOR A PERIOD OF 60 DAYS.

c. A.M.A. SPECIFICALLY DISCLAIMS ANY AND ALL REPRESENTATIONS, WARRANTIES AND GUARANTIES, OTHER THAN THIS LIMITED WARRANTY. THIS LIMITED WARRANTY IS SPECIFICALLY LIMITED TO THE REMEDIED CONTAINED OR INCIDENTAL AND DOES NOT INCLUDE ANY RESPONSIBILITY FOR CONSEQUENTIAL LOSSES OF ANY NATURE, INCLUDED DIRECTLY OR INDIRECTLY AS A RESULT OF THE INSTALLATION AND/OR OPERATION OF A A.M.A. AIR CONDITIONER. WHERE, DUE TO THE OPERATION OF THE LAW, CONSEQUENTIAL AND INCIDENTAL DAMAGES CANNOT BE EXCLUDED, SUCH DAMAGES ARE EXPRESSLY LIMITED TO THE PURCHASE PRICE OF THE A.M.A. AIR CONDITIONER.

d. THIS LIMITED WARRANTY IS TO BE STRICTLY CONSTRUED, AND UNLESS OTHERWISE REQUIRED BY LAW, A.M.A. SHALL HAVE NO OBLIGATIONS OR RESPONSIBILITIES HEREBY WHERE THE A.M.A. WARRANTY REGISTRATION CARD HAS NOT BEEN TIMELY OR PROPERLY SUBMITTED AND ALL REQUIRED DEFECTIVE PARTS AND INFORMATION OR THE CLAIMANT OTHERWISE FAILS TO STRICTLY ADHERE TO AND COMPLY WITH THE TERMS AND CONDITIONS OF THIS LIMITED WARRANTY.

e. THE COMPANY SHALL BE, IN NO EVENT, LIABLE FOR DAMAGES BEYOND THE PRICE PAID BY THE CUSTOMER FOR SUCH DEFECTIVE PRODUCT AND SHALL NOT BE LIABLE FOR ANY INCIDENTAL OR CONSEQUENTIAL DAMAGES WHATSOEVER. THIS WARRANTY DOES NOT OBLIGATE THE COMPANY TO BEAR  ANY CHARGES FOR TRANSPORTATION OR THIRD PARTY SERVICE IN CONNECTION WITH THE REPLACEMENT OR REPAIR OF DEFECTIVE PRODUCTS.


3.    A DISTRIBUTOR/DEALER RESPONSIBILITY

   It is the responsibility of every A.M.A. Distributor/Dealer to correctly install A.M.A. units in accordance with factory-furnished instructions. It is also their responsibility to have complete sets of service information and be properly trained so they can handle service complaints and warranty problems, as well as recognizing parts, ordering parts and returning defective parts qualified under warranty. By giving careful attention to the forms and procedures provided herein, every A.M.A. Distributor/Dealer or Service Center will receive prompt reimbursement for warranty expenses. No A.M.A. Distribute/Dealer or Service Center is expected to render in-warranty service unless the customer has and presents his warranty card at the time of service is rendered.


4. CARE AND HANDLING OF WARRANTY PARTS.

    COMPRESSORS- Defective compressors returned because of internal failure, casting leaks, or other imperfections not field repairable, must have service valves attached or ports sealed. FIELD REPAIRABLE ITEMS ARE SEALS VALVE PLATES, AND VALVE PLATE GASKETS. Compressors returned with these defects will be returned to the Distributor/Dealer.

    EXPANSION VALVES- Valves received with broken capillary tubes will not be accepted for credit or replacement. Plastic thread protective caps from the new valve should be inserted on proper fittings of defective valve.

    CLUTCH- there is NO warranty on clutch bearings or any clutch assembly which has been disassembled. Defects resulting from improper installation, i.e., improper centering for field coil, damage to pulley groove section, and any other misuse or abuse voids warranty. Do not cut wire on clutches returned disconnect at the electrical connections.

    EVAPORATOR AND COILS- When returning defective coils, the protective caps must be placed on the coils being returned. The coil must be packaged in such a way as to avoid damage.

    Warranty adjustment will not be issued for complete assemblies. If defective parts are found in evaporator assembly, they are to be replaced with A.M.A. parts; only the parts replaced are to be returned for warranty adjustment. If an evaporator coil is not readily available, the leaking coil may be repaired locally and a copy of the claim for repair submitted to A.M.A.


5. WARRANTY SYSTEMS & FORMS

   a. Distributor/Dealer or Service Center verifies Customer's warranty record card with company.

    b. Replacement of parts made and recorded on repair order.

    c. All information on RETURNED MERCHANDISE TAG (RMT) must be filled out and the specific problem must be recorded in detail in block provided. (Defective is not a specific problem.)

    d. Parts tagged with hard copy of RMT.

    e. Customer must sign RMT in space provided to validate claim.

    f. All repair orders, RMT and parts must be returned to Warranty Department in Phoenix, Arizona within 30 days of repair date. Dealers must return parts, repair orders, RMT forms to point of purchase.

    g. All returned parts will be examined at the factory. Any parts found not to be defective, or any parts found to be abused are not acceptable for warranty and will be disposed of at shipper's direction, i.e., returned to him freight collect or scrapped with no credit allowed. Customer will be notified of claim disposition.

    h. Defective parts sent in for warranty are shipped prepaid to A.M.A. by UPS or Parcel Post. Claims for lost or damaged merchandise on shipment is the responsibility of the purchaser. Any loss or damage claims must be filled with carrier.

    i. Those shipments over 100 lbs. are to be shipped by common carrier freight prepaid. Credit will be allowed along with warranty reimbursement, if parts are found to be defective. All parts adjusted under warranty will be returned F.O.B. the factory.


6. FORBEARANCE- NO WAIVER AND COMPLETE AGREEMENT

   Forbearance of failure of this company to enforce any of these conditions or to exercise any right accruing from any default of the customer shall not effect or impair this company's right should such default continue, or in case of any subsequent default of the customer, nor shall such forbearance of failure be deemed a waiver of this company's rights in case of further defaults of the customer.

    This agreement sets forth the complete agreement and understandings, representations and warranties, written or oral, express or implied, are merged herein and no subsequent agreement, understanding or representation by either party shall vary the terms hereof unless the same be written and signed by a duly authorized representative of both parties.


WARRANTY PROCEDURE

    Determine if A.M.A. air conditioning system is in warranty. If the air conditioning systems is in warranty, make repair and submit defective parts to A.M.A. .

    Defective parts to be returned for warranty, replacement, or credit must have a RETURN MATERIAL TAG (RMT), with the information requested and listed on your repair order. Repair order must be completed and mailed at the time warranty parts are returned.

    Upon receipt of warranty return, parts will be evaluated. If parts are found to be defective, parts (or exchange) and labor credit will be issued. Parts must be shipped Freight Prepaid. Credit for freight will be issued with parts and labor.

    All parts returned to A.M.A. that are found to be NOT DEFECTIVE will be returned to the customer.

    If possible please return warranty parts within 30 days.

    To insure proper credit, please be sure that all requirements are met as stated above.

FLAT RATE LABOR ALLOWANCE GUIDE

Compressor (Includes removal & replacement) $ 27.00
Compressor Mount (Includes removal & replacement of mount bracket and belt) $ 31.00
Drive Pulley (Includes removal & replacement of pulley & belt) $ 15.00
Evaporator Coil (Includes removal & replacement) $ 35.00
Blower Assembly (Includes removal & replacement of motor, wheel and housing) $ 16.00
Expansion Valve (Includes removal & replacement) $ 35.00
Switch-Resistor Block-Wiring (Includes removal & replacement) $ 10.00
Condenser (Includes removal & replacement) $ 27.00
Idler Pulley (Includes removal & replacement idler pulley & belt) $ 5.00
Refrigerant Hose (Includes removal & replacement) $ 22.50
Relay-Thermostats (Includes removal & replacement) $ 5.00
Receiver Drier ( Includes removal & replacement) $ 15.00


<!-- Complete After Market System Warranty Policy -->

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Warranty & Return Policies
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R12/R134a Pressure Temp/Chart

Economy Vacuum Pumps
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When placing an order it is the responsibility of the individual to confirm they are selecting the correct item for their application. If you have any questions on which item may be the correct item for you application please feel free to contact us, 602-233-0090. If you cannot find an item you are looking for please fill out our request form and we will do our best to help find the information or items for you.
Shipping Notes:
Next Day, Second Day and 3 Day Select orders placed after 2:30 PM MST time will be shipped the following day. Normal UPS ship days are Monday through Friday. Weekends and holidays are not to be considered a normal ship day. Saturday delivery is available at an additional charge! We are not responsible for carrier shipping delays!

Prices Subject to change without notice.

Prices listed are based on availability. If an additional source is needed to locate any item. We may need to adjust prices accordingly. Customers will always be informed if there is an availability issue before shipping items!

Thanks for supporting ACKits.com

Copyright © 2002 Arizona Mobile Air Inc.
All rights reserved. May 8, 2008
Comments to Web Development Team:  info@ackits.com
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